How can I place an order?
The quickest and easiest way to place an order, is to use the downloadable order forms from our web page and fax to 03 9460 5608.
Orders can also be placed over the phone, or by e-mailing firstname.lastname@example.org.
Do you sell direct to the public?
Do you have a minimum invoice value?
The minimum invoice value is $100.
For any orders below $100 there may be a $20 handling fee charged.
Freight is also charged accordingly.
What areas do you deliver to?
We can deliver to anywhere in Australia.
For any other areas please contact us and we can make arrangements.
How will my order will be delivered?
We use Toll Ipec Courier Service for delivery within Australia.
Customers are welcome to arrange to pick up their orders.
We also offer Express Post or Air Express for urgent orders.
Are prices inclusive of G.S.T?
No. All prices are G.S.T exclusive.
How long does it take to process my order?
Lead time varies depending on the products ordered and our production schedule.
Some products are readily available and can be dispatched within 24 hours.
As a general rule, please allow 3 weeks from date of order placement.
Do you accept returns?
We only accept returns for faulty or damaged products. Please call us first if you need to arrange a return.
Do all products come printed with ‘Ayres’?
No, the pictures are shown with the ‘Ayres’ logo as an example only.
We offer you the option of having your logo or message printed on most of our packaging for an affordable price.
Otherwise, we can supply these products unprinted.
What are your packaging printing methods?
We use five methods to print on our products: Hot Foil, Flexographic, Screen, Pad, & Offset.
Click here for more info.
How can I set up an account?
For all new customers, payment is required before dispatch for the first order.
For Kenneth Ayres (Aust) Pty Ltd to open a ‘Credit Account” for a new customer the following criteria applies:
- A minimum sales value of $5000 (exclusive of GST) must be achieved within a 12 month period, with these purchases being paid for on a pre-payment basis.
- The Kenneth Ayres (Aust) Pty Ltd ‘Account Application’ form must be completed and passed for credit.
- For Kenneth Ayres (Aust) Pty Ltd to maintain an account with credit terms, a minimum sales value of $5000 (exclusive of GST) per 12 month period applies. If the annual sales value falls below $5000, Kenneth Ayres (Aust.) Pty Ltd reserves the right to revert the account back to pre-payment terms.
- A maximum credit limit on any new credit account is $5000 (including GST).
“Pre-Payment” terms - a customer must pay for the order before dispatch. If goods are customised (i.e. printed etc) partial or complete payment will be requested prior to production of goods.
What methods of payment do you accept?
We accept Cheques, Direct Deposit into our account or Credit Card. (Visa, Mastercard & Bankcard)
We do not accept Amex or Diners Club Cards.