Our refund and returns policy last 30 days from receipt of goods.
If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. If the goods are not faulty a restocking fee and any return freight will be charged.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging.
Customised, Printed or Branded items cannot be returned for refund unless they are faulty or incorrect. Customised, Branded or Printed items will usually not be credited if a replacement can be made in a suitable time frame.
Non-returnable items for refund are Print blocks, tooling or other setup charges.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error are not eligible for a refund.
Any item that is returned more than 30 days after delivery is not eligible for a refund.
There are certain situations where only partial refunds are granted.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If refund is approved, then your refund will be processed, and a credit will automatically be applied to your account, credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Only regular priced items may be refunded. Sale or Clearance items cannot be refunded.
We only replace items if they are defective or damaged.
To return your product, you should mail your product to: 171 Henty Street RESERVOIR 3073
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at [email protected] for questions related to refunds and returns.