FAQs

What format should I supply my artwork for printing in?   

Our preferred artwork format is a vector, eps or ai file, with all fonts converted to outlines.                
If you do not have this, please send what you have and we will adjust as needed to make it work . There may be additional charges if we need to recreate the artwork for you.    
We will then email back to you a artwork proof for approval. Normally it is not practical to supply a printed sample due to set up costs, so we will request approval to proceed from the artwork.

What methods of payment do you accept?        

We accept Cheques, Direct Deposit into our account or Credit Card (VISA, Mastercard & Bankcard). We do not accept Amex or Diners Club cards.

How long does it take to process my order?                                                                                                 

Lead time varies depending on the products ordered and our production schedule.                       
Items in stock are dispatched within 48 hours.                                                                                            
Locally made goods are typically 3-4 weeks.                                                                                                
Imported (indent) items – please contact us.                                                                                                
We will make every effort to meet your required delivery time but cannot accept any cost associated to late delivery.

Are prices inclusive of GST?                                                                                                                                   

No. All prices are GST exclusive.

Do we accept returns?                                                                                                                                            

We require advice within 48 hours of receipt of delivery of any discrepancies or faulty goods. For acceptance of credit, stock must not be destroyed or disposed.                                                                   
A restocking fee of 20% applies to items being returned if not required. Acceptance of stock is subject to checking by Ayres.

What are your packaging printing methods?        

We use four methods to print on our products: Hot Foil; Flexographic; Screen & Pad.                          

Click here for more info. Please note every product has minimum print quantity requirements. These are clearly stated on the website. Each printed order will be assessed when submitted via website.

How can I set up an account?                                                                                                                            

For all new customers, upfront payment is required for the first order.                                                       
For Kenneth Ayres (Aust) Pty Ltd to open a ‘Credit Account’ for a new customer the following criteria applies:

1)        A minimum sales value of $5000 (exclusive of GST) must be achieved within a 12 month period, with these purchases being paid for on a pre-payment basis.

2)        The Kenneth Ayres (Aust) Pty Ltd ‘Account Application’ form must be completed and passed for credit.

3)        For Kenneth Ayres (Aust) Pty Ltd to maintain an account with credit terms, a minimum sales value of $5000 (exclusiveof GST) per 12 month period applies. If the annual sales value falls below $5000, Kenneth Ayres (Aust) Pty Ltd reserves the right to revert the account back to pre-payment terms.

4)        A maximum credit limit on any new credit account is $5000 (including GST).

‘Pre-Payment’ terms – a customer must pay for the order before dispatch. If goods are customized (i.e. printed etc) partial or complete payment will be requested prior to production of goods.